Frequently Asked Questions
Everything you need to know about your StriVectin experience.
How can I track the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return the product within 30 days of the delivery date for a full refund.
Do you offer international shipping?
Currently, Strivectin US ships to all 50 U.S. states and select U.S. territories. Please visit our international partner sites for shipping to other regions.
Are StriVectin products tested on animals?
No, StriVectin is committed to being cruelty-free. We do not test our products or ingredients on animals, nor do we ask others to test on our behalf.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How do I know which product is right for my skin type?
Each product page includes a detailed 'Skin Type' and 'Concerns' section. You can also use our online Skin Quiz or contact our customer service team for a personalized recommendation.